YOUR RETURNS POLICY:
Returns are only accepted if item/s are damaged or there is a manufacturing fault and they should be returned to us no later than 7 working days from the date you receive the item, we will not accept returns after this time has passed.
If there is any fault with your item please notify us within 24hrs of receiving the goods so we can look into this. Please note returns will take up to 14 working days to be refunded back to you.
All parcels returned to us due to the customer entering a invalid/incomplete address the customer will incur the charge of the original postage plus the cost of reposting the item back to them.
HOW TO RETURN AN ITEM
1.Re-pack the item in sealed bag with labels and tags still attached.
2.Please attach an address label.
The Oasis, Level 3,
110 -114 Corporation Street,
3.Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.
4.Keep your certificate of postage safe as you will need this as your proof of return.
5.Once your return is received it will take up to 14 working days to refund your account you will receive an email stating your account has been credited.